Kyle Rayner
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What are some Tips and Common Errors regarding Customer Flat File integrations?
Customer Sync is flat-file customer integration. A Customer Sync integration adds and updates customer connections in your JOOR account directly from your ERP. Observing JOOR's best practices wil...
What are the basic requirements for customer sync?
Read about basic requirements and field definitions for customer sync here, and review the customer sync template attached.Before testing the integration, provide the following information if you p...
How will I know if my treatment will be covered?
Have your provider send a request for a treatment estimate (predetermination) to us. This will let you and the dentist know what the benefit would be if the service were done. You or your provider ...
How do I find an In Network provider
You can find a network provider using our online directory. For personalized results, first log in to your secure member website. Search for a provider by name, specialty, zip code or the number of...
What is the difference between primary and contingent beneficiary?
You select a primary beneficiary to receive a specified share of your account in the event of your death. A contingent beneficiary is an alternate person who receives the specified share of your ac...
How do I know my information is safe and secure?
We have a comprehensive information security policy, both for our sites and for our data centers. We meets the security standards required by the Personal Information Protection and Electronic Docu...
Will searches be done without consent?
No, we will not do anything any searches you have not requested or authorized.
I have insurance. Why do I have to pay?
Your patient responsibility portion depends on your insurance coverage. During the Intake process, Sprout Therapy staff will verify the insurance information you provide as well as the copayment, c...
How do refunds work?
Refunds processed on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Dashboard can be refunded within one year of the ...
How do I customize my order?
You can modify the look and feel of your account by changing the attributes under Help->Settings. You can also change the way your content is organized by using themes. If you're comfortable workin...